David H. Maister, in his book True Professionalism defines the essence of professionalism as: "the courage to care about your people and your customers." That's what it means to us at Larson Pallet & Crating. Professionalism is predominantly an attitude, not just a set of competencies. It's embodied in our people, our values, and how we do things.

We're not satisfied to just be acceptable or even good, we choose to be great!

What's the difference between good and great? To paraphrase Maister, great people (or pallet companies):

• Take pride in their work, and show a personal commitment to quality
• Reach out for responsibility
• Anticipate, and don't wait to be told what to do—they show initiative
• Do whatever it takes to get the job done
• Get involved and don't just stick to their assigned role
• Are always looking for ways to make things easier for those they serve
• Are eager to learn as much as they can about the business of those they serve
• Really listen to the needs of those they serve
• Learn to understand and think like those they serve so they can represent them when they are not there
• Are team players
• Can be trusted with confidences
• Are honest, trustworthy, and loyal
• Are open to constructive critiques on how to improve

All of this can be summarized in one phrase:

Great companies, people and business partners care. This is our commitment to you—our customers and vendors—and you will see this commitment to quality, this commitment to professionalism and the fact that we care, in everything we do.

You can expect only the highest quality products, pallets and crates with quality workmanship, consistently applied. Our standards are to build your product to your specifications, OR BETTER at no additional cost. As an additional check, our processes include quality control points to ensure consistency.

We answer your calls and your questions. Fast responses on quotes. Reliable and responsive service, delivery, inventory management, billing and problem resolution. We're a vendor you can count on and trust to get the job done, and done well.

We hold ourselves to higher values and standards and it permeates how we interrelate to each other and how we treat our customers and vendors. We care and it shows. We are a trusted vendor.

Best of all, we provide value. Sometimes it's true, we're not always the lowest priced (although frequently we are), but we always offer a fair price and in the long run, you get more than what you pay for. And if you add up all of your costs over time including the cost of poor quality, miscommunication, poor service and administrative and management time that you may incur with others, we will be the long-term, lowest cost, highest service, best value solution

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